Faq

What are your office hours?
Our office hours are Monday to Friday 09.00am to 07:00pm, we are also available for enquiries on Weekends between 09.00am and 12.00pm. Please call 0800 152 2484, the mobile which is 07909 113754 or email us anytime, we reply to all emails within 24 hours, but usually same day.

Where are you based?
We are based in Coatbridge, Lanarkshire with easy access to the M8 and the M74.
Note: After booking you will be sent detailed instructions on how to find us.

Can we leave our cars with you while we are away?
Yes, you may leave your vehicle this service is free of charge but entirely at your own risk.

What is the minimum/maximum age we can hire a VW camper?
25-70 Years, minimum 2 years full licence experience. If you are slightly older or younger than our standard age range it may still be possible to hire a camper, please contact us with your details and we will let you know.

Is insurance included in the hire price?
Yes, all our prices quoted online and otherwise include ‘Fully Comprehensive Insurance’ within the UK and on request a second driver providing they meet the necessary requirements set out in our Terms and Conditions.

Can we have one or more of our party drive the campervan?
Yes, we allow up to two drivers at no extra cost. We will need to see all driving licences and a recent utility bill belonging to the second driver and details of any points they may have.

I have points on my licence can I still hire a camper?
Yes, you can still hire a VW camper if your points are for a non serious offence i.e. speeding, providing they do not exceed 6 points. If your points are for a serious offence our insurer requires prior notification, please contact us before booking if you are unsure.

I have a non-UK driving Licence can I still hire a campervan?
UK licence holders are permitted to hire a campervan as per the Terms and Conditions. All other non-UK License’s please contact us with your details and we will confirm with our insurer any additional costs, if any. In most cases any international licence is accepted.

Are personal belongings covered by the insurance?
No, the insurance provided with the hire does not cover your personal possessions. We strongly recommend you take out travel insurance to cover this.

Can we book additional days?
Yes, you may request additional days depending on season and availability, please contact us before booking with your requirements.

What happens if we break down?
Our VW campers are cared for to the highest spec and go through rigorous checks before and after each hire, but just to be sure we supply all our campervans with 24 hour UK recovery.

How do I make a booking?
When is the deposit required?
Please call us during office hours to make a booking, once you have completed the booking a conformation email will be sent to your email address with details of our conditions of hire and other booking information. A non-refundable deposit will be required for bookings made up to 6 weeks before the hire then the full balance will be required to secure your booking. If your booking falls within 6 weeks of the reservation date we will require the full amount.

Deposit Required:
All hire terms require a deposit of £150 be paid during booking.

Security Deposit:
All hire periods require a refundable security deposit of £200.00 which is to be paid in cash on the day of hire. The security deposit is refunded on the day of return

What do we need to bring with us?
Our campervans are fully equipped with a full range of kitchen utensils. You will need to bring your own sleeping bags and pillows.

Essentially you need to bring both parts of your Driving licence (Paper and Plastic) or if you have an older licence just the pink paper part, we also require a recent utility bill with your address matching your license to confirm your identity. We cannot allow hire without the above documents.

What Fuel do your campervans run on?
Our campers run on unleaded petrol.
For any other queries you may have please feel free to contact us by telephone or email.

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